Shipping policy

Order Preparation

We usually prepare orders the same day or the next business day. For most finishes, if you pay before 2 pm in Portugal or 3 pm in Spain on a business day, your order ships that same day.

Some products are made to order at the manufacturer's factory and take longer to arrive: 4–5 business days to mainland Portugal and mainland Spain, and 7–10 business days to Madeira, the Azores and the Balearic Islands.

Wallpaper and wallpaper samples are supplied to order by the manufacturer: please allow an estimated 7–10 business days for delivery.

Delivery estimates below refer to transit time after dispatch. Once your order has shipped, you will normally receive an email with tracking information.

Portugal — Mainland

We deliver to all 18 districts of mainland Portugal: Aveiro, Beja, Braga, Bragança, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Portalegre, Porto, Santarém, Setúbal, Viana do Castelo, Vila Real and Viseu.

  • Estimated transit time: 1–2 business days
  • Shipping: free

Spain — Mainland

We deliver to every autonomous community of mainland Spain: Andalusia, Aragon, Asturias, Cantabria, Castile-La Mancha, Castile and León, Catalonia, Extremadura, Galicia, La Rioja, Madrid, Murcia, Navarre, the Basque Country and the Valencian Community.

  • Estimated transit time: 1–2 business days
  • Shipping: free

Madeira, Azores and Balearic Islands

  • Estimated transit time: 3–5 business days
  • Shipping: free

Canary Islands, Ceuta and Melilla

The Canary Islands, Ceuta and Melilla are outside the European Union VAT area. Shipments are subject to customs formalities and local taxes, so online orders are not currently shipped to these destinations.

Please contact us at hello@pigmentco.com for a quote.

Other Destinations

At present, online orders are shipped only to Portugal and Spain, with the exceptions above.

Please contact us at hello@pigmentco.com regarding other destinations.

Failed Delivery, Refused Delivery and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If delivery cannot be completed because of an incorrect or incomplete address, repeated absence, unjustified refusal of delivery or another circumstance attributable to the customer, any additional transport, return-to-sender or re-delivery costs may be charged to the customer.

Checking Your Delivery

Please inspect the parcel and products as soon as reasonably possible after delivery.

If the outer packaging shows visible signs of transport damage, please photograph the parcel before opening it whenever possible.

Please retain the shipping box, internal protective materials and affected product until the matter has been resolved. These may be required to assess the claim, arrange a carrier inspection or organise a return.

Where We Deliver

Portugal (mainland and islands), including: Albufeira, Alcabideche, Aljezur, Almada, Almancil, Alvor, Amadora, Angra do Heroísmo, Arcozelo, Aveiro, Azeitão, Azenhas do Mar, Barreiro, Beja, Birre, Braga, Cacém, Calheta, Câmara de Lobos, Carcavelos, Carvoeiro, Cascais, Castelo de Vide, Coimbra, Colares, Comporta, Ericeira, Espinho, Estoril, Estremoz, Évora, Faro, Ferragudo, Funchal, Galé, Gondomar, Guimarães, Lagoa, Lagos, Leça da Palmeira, Leiria, Lisbon, Loulé, Machico, Mafra, Marvão, Matosinhos, Melides, Mértola, Mexilhoeira Grande, Miramar, Monchique, Monsaraz, Óbidos, Odeceixe, Odivelas, Oeiras, Olhão, Palmela, Parede, Ponta Delgada, Ponta do Sol, Portimão, Porto, Porto Covo, Póvoa de Varzim, Praia da Luz, Queluz, Quinta da Marinha, Quinta do Lago, Sagres, Salema, Santana, Santarém, Sesimbra, Setúbal, Silves, Sintra, Tavira, Torres Vedras, Vale do Lobo, Viana do Castelo, Vila do Bispo, Vila Franca de Xira, Vila Nova de Gaia, Vila Nova de Milfontes, Vilamoura and Viseu.

Spain (mainland and Balearic Islands), including: A Coruña, Albacete, Alcobendas (La Moraleja), Alicante, Almería, Altea, Andratx, Ávila, Badajoz, Barcelona, Begur, Benahavís, Benalmádena, Benidorm, Bilbao, Burgos, Cáceres, Cádiz, Calpe, Cartagena, Castelldefels, Castellón de la Plana, Ciudad Real, Ciutadella, Córdoba, Cuenca, Dénia, Elche, Estepona, Fuengirola, Getxo, Gijón, Girona, Granada, Guadalajara, Huelva, Huesca, Ibiza, Jaén, Jávea, Jerez de la Frontera, Las Rozas, León, Lleida, Logroño, Lugo, Madrid, Mahón, Majadahonda, Málaga, Marbella, Mijas, Moraira, Murcia, Nerja, Orihuela Costa, Ourense, Oviedo, Palencia, Palma, Pamplona, Pollença, Pontevedra, Pozuelo de Alarcón, Salamanca, San Sebastián, Santa Eulària des Riu, Santander, Segovia, Seville, Sitges, Sóller, Soria, Sotogrande, Tarragona, Teruel, Toledo, Torrevieja, Valencia, Valladolid, Vigo, Vitoria-Gasteiz, Zamora and Zaragoza.

Returns and refunds: see our Return and Refund Policy.